"All contacts with our travel advisor Karen were very positive. Quick responses to emails and voice messages. She went out of her way to help us arrange our flights and other bookings as well as Vana. Due to the collapse of Jet Airways the logistics of getting our flights sorted became very time consuming but she was always bright and cheerful despite the added pressures. When speaking to her I never felt rushed and she gave me her full attention at all times. An excellent service."